Digital contracts: EU rules on digital content and sale of goods enter into application
With the new rules on digital contracts, consumers will be protected when digital content (e.g. downloaded music or software) and digital services are faulty. They will have a legal right to a solution for example a price reduction or terminate the contract and get a refund. The sale of goods directive will ensure the same level of protection for consumers when shopping online from across the EU or in a store, and cover all goods including goods with digital components (e.g. a smart fridge). The new rules maintain the two years minimum guarantee period from the time the consumer receives the good and provide for a one-year period for the reversed burden of proof in favour of the consumer. In practice, it means that during the first year, it will be up to the seller to prove that the good was not faulty from the start.
The majority of member states have fully transposed both the Directive on digital content and the Directive on the sale of goods. The Commission will closely monitor the transposition for the remaining member states. In fact, several Infringement procedures against member states that have not yet notified their transposition measures are already ongoing. More information can be found on the pages on digital contract rules and in the factsheet.Advertisement
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